Workflow 07 — Decision Governance
Member / Customer Risk & Opportunity.
Every CIP, complaint, member-risk, and opportunity signal owned and acted on.
The shared decision anatomy
Every Decision Governance Workflow follows the same five-step structure. The Member / Customer Risk & Opportunity workflow uses it like this:
- Signal. CIP / KYC trigger, complaint, member-risk event, or revenue opportunity surfaced from data.
- Owner. Branch / line-of-business leader for opportunity; Compliance for risk events.
- Decision. How the institution will respond — outreach, restrict, escalate, or pursue — with rationale.
- Action. Action executed, response captured, follow-through tracked to closure.
- Outcome. Member-impacting decisions are owned, not buried in a queue, and complaint patterns are visible.
01
Signal
02
Owner
03
Decision
04
Action
05
Outcome
Apex linkage
Strategic & Board Decisions inherit operational evidence from this workflow. Decisions made in Member / Customer Risk & Opportunity flow upward to the apex layer automatically, so a board-level capital, risk-appetite, or strategic-plan decision ties back to the operational record beneath it.
How to start
Per-workflow subscription is the entry point. Subscribe to the Member / Customer Risk & Opportunity workflow at $129/mo and onboard in days, not weeks. For multi-workflow scope or apex linkage, talk to us about the Risk Bundle or Enterprise tier.